Responsible Gaming

o9bit app — Our Commitment to Responsible Gaming

Gaming is for fun. o9bit app believes every player should enjoy games safely, mindfully, and within their own limits. This page has everything you need to know about Responsible Gaming.

o9bit app — Responsible Gaming Certified
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Gaming = Entertainment
Not a source of income
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Set a Time Limit
Take control yourself
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Budget Limit
Play Within Your Means
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24/7 Help
Always Here for You
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Important Notice

Online gaming is only for players aged 18 and above. If you feel gaming is having a negative impact on your life, please reach out to our support team.

What does Responsible Gaming mean?

Responsible Gaming means keeping gambling a controlled, mindful, and enjoyable form of entertainment. At o9bit app, it means you know when to play, how much time to give it, how much money to spend — and when to stop.

Many people believe they can chase their losses and win back money they've lost. This is a misconception that can lead to serious problems. Every game outcome is random — no strategy or "system" guarantees a win.

Responsible Gaming at o9bit app means we stand in your corner. We want you to have fun — and we want to make sure that fun never turns into harm. That's why we've brought together a range of protective tools and resources on this page.

Keep in mind: Gaming is entertainment, not an investment. Only bet what you can comfortably afford to lose.

Benchmarks for Healthy Gaming Habits
Daily Gaming Time1–2 Hours
Budget UsageUnder 5% of income
Gaming BreakPer hour
Mental StateFor Fun Only

General guidelines for healthy gaming habits. Every individual's situation is different.

O9bit app Responsible Gaming Tools

Stay in control — o9bit app gives you the tools to do it

Set a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be increased for 24 hours. You can lower it at any time, effective immediately.

Session Time Limit

Set a time limit for each gaming session. When your time is up, o9bit app will automatically remind you to take a break.

Self-Exclusion

You can request to exclude yourself from the platform for a set period (1 week to 5 years) or permanently. The support team will action your request immediately.

Cooling-Off Period

Temporarily pause your account for anywhere between 24 hours and 6 weeks. This feature is useful when you feel the urge to jump back in after a loss.

Gaming History Review

Track your bet history, deposits, and withdrawals. Review your own gaming patterns and make informed decisions.

24/7 Helpline

Reach out to our support team any time. If you're worried about your gambling, talk to us — you'll find help, not judgment.

Recognizing the Signs of Problem Gambling

If you or someone you know shows the signs below, it's time to take notice. Acknowledging the problem is the first step toward solving it.

Chasing Losses by Playing Again and Again — Depositing more and more with the mindset of "I'll win this time."

Hiding gaming from family or friends — Hiding how much time or money you are spending.

Gaming while emotionally distressed — Playing to escape feelings of anger, sadness, or loneliness.

Using essential living expenses for gaming — Using money meant for rent, groceries, or your child's education to play.

Unable to stop gaming — Telling yourself "I'll stop in a bit" but continuing to play for hours.

Neglecting work or studies — Neglecting daily responsibilities because of gaming.

If you notice these signs, don't hesitate to reach out to our support team or seek professional help.

Check yourself

Every "Yes" answer is a signal to pay attention.

1. Do you feel irritable or down for the rest of the day after a gaming loss?
Yes ⚠️ No ✓
2. Do you often end up spending more than the budget you set for yourself?
Yes ⚠️ No ✓
3. Do you feel restless or uncomfortable when you are not playing?
Yes ⚠️ No ✓
4. Has a family member expressed concern about your gaming?
Yes ⚠️ No ✓
5. Have you borrowed money to fund your gaming?
Yes ⚠️ No ✓

If one or more answers are "Yes", please talk to our support team.

5 Simple Rules for Playing Responsibly

Follow these simple rules and gaming will always stay enjoyable

01
Set your budget before you start

Before you start a session, decide — either mentally or by writing it down — the maximum amount in BDT you're willing to spend today. When you hit that limit, stop, no matter how much you feel like "just one more."

02
Play Within Your Time

Use your phone's timer or o9bit app's session limit feature. Many players lose track of time and spend hours gaming without realising it.

03
Accept Losses as Part of the Game

Every game carries the risk of losing. A loss means the game is working as intended. Chasing losses out of frustration or disappointment only leads to greater harm.

04
Play Responsibly

Avoid gaming when you're drinking, tired, or emotionally unsettled. Your decision-making is impaired in these states.

05
Keep your family informed

Let the people close to you know that you gamble. Take their concerns seriously. An honest conversation can prevent a lot of problems down the road.

06
Enjoy life beyond gaming

Gaming is just one small part of life. Time with friends and family, sports, reading — these are equally important ways to enjoy yourself.

Responsible Gaming FAQ

Simple Answers to Common Questions

Contact the o9bit app support team via Live Chat and submit a self-exclusion request. Let us know how long you'd like to be excluded — options range from 1 week to permanent. Your request will take effect within 30 minutes.

Go to the "Responsible Gaming" section in your account settings. There you'll find options to set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period.

Start by having a calm conversation with them. Be empathetic rather than accusatory. You can also contact the o9bit app support team as a third party. Professional counselling services are another option worth considering.

Your valid account balance is kept safe during the self-exclusion period. Withdrawals can be processed once the exclusion period ends, or in special circumstances through the support team.

Yes. The World Health Organization (WHO) has recognized gaming disorder as a legitimate mental health condition. It is not a sign of weakness — it is a treatable problem. Full recovery is possible with professional help.
Contact Us for Help

You're not alone. o9bit app is always here for you.

Live Chat Support
24/7 — Instant Response
Email Support
Self-Exclusion
Apply at any time
The o9bit app Commitment
  • Age Verification (18+) Is Mandatory
  • Deposit Limit Setting Available
  • Self-Exclusion Feature Activated
  • 24/7 Bengali-Speaking Support Team
  • Responsible Gaming Certification
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Play safe, play happy

Your safety is our responsibility at o9bit app. Register under our Responsible Gaming policy and enjoy world-class gaming.

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